THE ROLE OF DIGITALISATION OF PUBLIC SERVICES AS A GUARANTEE OF HUMAN RIGHTS TO INTERACT WITH THE STATE AND MUTUAL RESPONSIBILITY IN UKRAINE

Abstract

The article is dedicated to the examination of the digitalization issue in the public sector, which gains particular relevance considering recent global trends (pandemics, crises, military conflicts) worldwide. The advancement of scientific and technological achievements at every step demonstrates significant potential, the goal of which should be the welfare of the population, safety, and the ability to realize all human rights and interests. Hence arises the necessity of a fair balance of interests and mutual responsibility between individuals and the state, which should also be considered from the perspective of digital technologies. In line with the research objective, the article discusses the current state of digitalization of public services; defines the role of digitalization of public services as a guarantee and provision of human rights to interact with the state and mutual responsibility in Ukraine. It is noted that the provision of administrative services is not just a series of targeted measures aimed at achieving the «service provision» effect, which in turn implies a focus on the individual in a rule-of-law state. Modern technologies, aimed at facilitating the transformation from an «administrative-command» to a «service» state, contribute to building the model of a rule-of-law state. Thus, digital technologies in organizing the provision of public services to the population aim to facilitate a change in the perception of individuals as real subjects of service-oriented processes. It is emphasized that the purpose of improving the quality and expanding the range of administrative services in Ukraine should be: simplifying access to public services for the population; equality of opportunities to obtain them; fairness (the absence of artificial barriers and the receipt of unlawful rewards). However, it is underscored that «convenience and accessibility» should guarantee the right of individuals to interact with government bodies and mutual responsibility and not ultimately become a model of «digital control» of human life, where basic human and citizen rights are violated.